Floré Canadian Incense is made from bamboo sticks with ground bamboo called “punk” pressed around the sticks. The sticks absorb cosmetic grade synthetic fragrance oils and dry before packaging.

es, our incense is handmade and hand packaged in our Toronto, Ontario, Canada workshop located at Danforth and Monarch Park. That is where Floré Canadian Incense has been handmade since 1987. The original location was on Gerrard Street in Toronto from 1982-1987.

No, we do not sell incense cones. We used to, but incense cone sales were too low and too slow to continue investing in the time, materials and space required to continue the product.

Native Smudge was renamed to Guidance and is still available for sale. The change was in name only, and we have maintained the original recipe for the fragrance. For more details, you can read our blog post on the decision to rename our popular and beloved blend.

No, Floré incense does not contain charcoal. Our incense sticks are made from bamboo. 

No, our incense is not 100% natural or organic. We do use some natural oils, but each incense fragrance contains synthetic ingredients, all designed to burn safely as incense. The harvesting and distillation of natural oils creates sustainability and environmental issues, so we prioritize working with high quality synthetic fragrance oils made by professional perfumers.

Yes, our incense is vegan and phthalate free.

Yes it is safe to burn incense around your pet, but you must burn incense in a well ventilated room, well out of reach of your pet. Pets can have allergies and sensitivities just like humans. Pay attention to your pet’s reaction and if they do not like it, snuff out the incense.

Incense burn time depends on the size and type of incense. On average, a 10” Floré incense stick will burn for 45 - 60 minutes. Airflow, humidity, age, and how the incense is positioned can affect how quickly it burns. If you are looking for a slower or faster burn time, experimenting with different shapes or forms is an option

You can purchase Floré Canadian Incense online directly from us at floreincense.com or visit our store locator to find a retailer near you.

No, Floré incense sticks are cruelty free and not tested on animals.

Incense does not require an ingredient listing as it is not ingested or applied topically. We do not manufacture the fragrance oils we use, those are purchased directly from a fragrance supplier.

All the fragrance oils used by Floré Canadian Incense are created by chemists specializing in perfumery at Aromatics + Flavors Inc. and are their proprietary recipes. AFI complies with the International Fragrance Association (IFRA) and all fragrance oils are cosmetic grade and formulated to burn safely as incense. If you have specific questions, contact us, and we can direct you to AFI if necessary.

Burning incense causes a chemical change. The atoms within the bamboo and fragrance oils are structurally altered and a change in scent is a natural part of the process. The addition of smoke from burning wood will always alter the scent of the incense stick, but high quality synthetic fragrance oils are formulated to retain their scent during burning. Many natural oils lose their scent potency or become dramatically altered during the burning process.

Incense smoke is not safe to breathe and should never be inhaled directly. Always burn incense in a well ventilated space. Anything that burns releases some form of particulate into the air. As modern humans, we are exposed to a great deal of air particulate, both manmade and natural.

Yes, incense can trigger an allergic response in some individuals. Be mindful about using our products if you have allergies to trees, pollens, and/or grasses, as several of the natural oils we use - cedar and patchouli specifically - are common allergens.

Yes it is safe to burn incense around your cat, but you must burn incense in a well ventilated room, well out of reach of your cat, and monitor your cat’s behaviour. Cats can be particularly sensitive to citrus scents.

Yes it is safe to burn incense around your dog, but you must burn incense in a well ventilated room, well out of reach of your dog, and monitor your dog’s behaviour.

You must take extra care when burning incense around caged / small pets. Small pets including birds, rabbits and guinea pigs have delicate respiratory systems and they cannot leave the room if they do not like incense. If you choose to burn incense around a caged pet, the room must be well ventilated and the burning incense should be placed far away from your pet’s cage. Monitor your pet’s reactions and remove incense from the room if they do not seem to like it.

Yes, incense can be safe around childre. But, if your children have allergies to trees, grasses, and pollen, they may have an allergic reaction to incense, even if burned in a well ventilated space. Children should be closely monitored around burning incense and the incense should be placed well out of their reach. If you have concerns about this, talk to your health care provider.

Incense should always be burned in a “well ventilated” space, meaning the room should be large to ensure that the smoke does not become overwhelming, and/or has a window that allows fresh air and air circulation. Do not burn incense in a closet or other confined spaces. If you are burning incense in the bathroom with the door closed, turn on the exhaust fan.

No! Absolutely do not leave incense burning unattended. Even though there is no flame, the ember can start a fire under the right circumstances.

To burn an incense stick, simply light the tip with a match or lighter and let it flame for a few seconds until you see a red ember. Gently blow out the flame and allow the red ember to smolder and release fragrant smoke. Use an incense burner or ashcatcher to hold the stick while it burns. Place the incense in a well ventilated room away from anything flammable. Do not leave incense burning unattended.

Incense can be used for many purposes. We encourage you to burn incense for whatever purpose you would like. Incense burning can compliment your yoga practice, wellness routine, spiritual ritual, or mark the observance of special dates or occasions. Scent is closely tied to memory and can influence concentration, so you can burn incense to set a mood or help you study. Incense can also be a very practical way to help mask and dispel odours. Whatever you do, you can burn incense too

If your incense will not stay lit, it may be due to excess moisture if it was stored in a damp place or most likely the flame was blown out before an ember could form. Try igniting the incense again, and leave the flame until you see the glowing red ember, then gently blow it out. If the incense appears damp, leave it out of the package and let it dry out for a day or so before trying to ignite it again. And sometimes incense just does not cooperate. If you have found yourself with a bunch of duds, please contact us if you purchased it from floreincense.com. If you picked it up and one of our fabulous retail partners, please return it to them and we will work with them to make it right.

Incense can be put out before a stick finishes. To snuff out an incense stick, the best way is to stick the burning tip in some dirt or sand, like in a plant pot. As long as the dirt is not too damp, the stick should be ready to be re-lit when you are ready. You can also run the tip under water or stick it in a bit of water. You may need to let it dry out before re-lighting.

Yes, incense can be re-lit if there is still unburned incense on the stick. Just make sure the tip is not damp. If so, allow the stick to dry out before relighting.

Incense should be stored in a cool or room temperature place, away from direct sunlight and dampness. Sunlight and heat will break down the fragrance components, and dampness may prevent the incense from lighting or burning properly.

Incense does not technically expire, but over time fragrance compounds break down and the scent will be changed and diminished. For best results, use incense within 12 months of purchase, and store in a cool, dry place away from direct sunlight and moisture.

You can buy Floré Canadian Incense online directly from us at floreincense.com or visit our store locator to find a retailer near you.

Yes, Floré incense is available in select stores. Visit our store locator for a retailer near you.

Floré incense is carried by health food stores, gift shops, metaphysical stores, cannabis dispensaries, yoga studios, book stores, and sold by holistic practitioners across Canada. Check our store locator for a retailer near you.

No, we do not have a storefront open to the public. We are an online only incense retailer, you can buy our incense directly from us at floreincense.com. Our workshop is has no money or payment processing power at our physical location..

We have shipped outside of Canada, but please contact us directly. As a small independent manufacturer, we are not set up for online sales internationally. We have, however, been able to facilitate orders from around the world. Send us an email at  contact@floreincense.com and we will see how we can make it work.

Yes, we ship to PO boxes, but only Canada Post can be used to ship to PO boxes. We may ask for an alternate address depending on the rate Canada Post is charging.

Yes, we offer free shipping on Canadian retail orders over $89. Use the code FREESHIP at checkout. See Shipping & Returns/Exchanges for more details on our policy. Wholesale shipping is negotiated separately, please contact us for details.

Payments are made online by the purchaser via credit card. Credit cards accepted are Visa, Mastercard, and American Express. We also accept Apple Pay, Google Pay and Shop Pay. All credit card transactions are securely facilitated by Shopify. We do not store or have access to customer credit card data. We do not accept card payments over the phone. If you are in Canada and would like to purchase Floré Canadian Incense but do not have a credit card, please contact us to arrange an email money transfer. Wholesale payment terms and forms accepted are negotiated on a customer by customer basis.

We do not accept returns. If there is a problem with your order or the incense itself, please contact us. See Shipping & Returns/Exchanges for further details.

Incense as a gift is a great idea, but, we do not offer gift wrapping services. However, you can ship a package to a different address from your billing address. Each order contains a packing slip listing the items, billing name and address, shipping name and address, but no prices are listed.

No, we do not currently offer incense sample packs. The challenges reside in the packaging requirements. Due to the oily and fragrant nature of incense, if we were to include different fragrances in one package without effective barriers between them, the individual sticks will start absorbing all the scents. Multiple samples within the same package would require a lot of extra packaging, something we have actively moved away from in recent years with our packaging evolution.

We do not currently offer subscription or loyalty programs, but it is something we may be able to provide in the future.

Yes, we make seasonal and limited edition scents. Due to overwhelming popularity, all of our seasonal blends, including Hallowe’en, are available all year. Enjoy them on their own or as part of an incense collection.

Floré Canadian Incense is a boutique handmade incense manufacturer. We rely on the sales revenue of very few products to cover all of our operating expenses, including wages. Retail stores that carry a variety of goods have the flexibility to set some margins higher than the manufacturer and some lower, depending on how they wish to incentivise purchase. The advantage of buying directly from the manufacturer includes access to the full product line up, a lower carbon footprint, supporting a small business directly, and customer only promotions.

Absolutely we offer wholesale incense! Floré Canadian Incense was founded as a wholesale incense supplier over 40 years ago. Learn more about our wholesale history, products and process. You can sign up for a wholesale account for free and contact us with any questions you may have.

Yes, we can sell unpackaged incense sticks in bulk for personal use or events, but our ability to do so is dependent on a number of factors. Minimum purchase in kilograms is required and not all of our fragrances are available for bulk purchase. Costs can only be determined at the time of the request due to fluctuating fragrance prices.

No, we do not create custom incense fragrances, we are not trained in the art of perfumery and do not manufacture our fragrance oils.

No, we do not offer private label incense. All of our incense fragrances are exclusive to Floré Canadian Incense, and we do not provide private label manufacturing using our materials. We can dip and package other incense brands when all the materials are provided to us.

Floré Canadian Incense unscented bamboo incense sticks are imported from Vietnam. There is no North American supplier of the type of incense stick we use.

Our unscented bamboo incense sticks are imported from Vietnam. All of our fragrance oils are supplied by Aromatics + Flavors Inc. from Scarborough, Ontario. Rootree in Burlington, Ontario produces our recyclable packaging, and Planet Paper in Concord, Ontario makes our custom shipping boxes.

Yes, our packaging is recyclable in municipalities that can process #7 plastics. 

We have very little waste in our manufacturing process. We soak our sticks in the fragrance oils until it is all absorbed, and any damaged sticks are kept so they can be burned on bonfires. Our packaging is recyclable.

At Floré Canadian Incense sustainability is important to us. We strive to keep our supply chain as local as possible. Our fragrance oils come from Scarborough Ontario, our packaging from Burlington, Ontario, and our custom boxes come from Concord, Ontario. We use mostly cosmetic grade synthetic fragrance oils created by perfumery professionals in our incense. Natural oils have many limitations when it comes to maintaining fragrance quality when burned, expense, and environmentally damaging harvesting practices.

Floré Canadian Incense supports Made In Canada by maintaining as local as possible supply chain for all raw materials. Additionally, we rely on Ontario talent for our accounting, website support, design and production infrastructure needs.

As owner-operators, we are the customer service and do our best to respond as promptly as possible. The fastest way to connect with us is through our email contact@floreincense.com. Our phone number is 416-466-0609. Due to the nature of our work and shop hours, we are not as prompt at replying to phone messages.

For marketing and event related opportunities, send an email to Kayte and Kristi at contact@floreincense.com

If you have received an email saying your order has been shipped, contact the courier and provide the tracking number in the email. If the issue remains unresolved, send an email to contact@floreincense.com.