FAQ

To burn stick incense, simply light the tip with a match or lighter and let flame for 5 seconds until you see a nice red ember. Gently blow out the flame and give the ember a little blow to keep it burning strong. Don’t blow it out too strongly as a spark may fly off.

As always, burn in well ventilated areas at a safe distance from anything flammable.

Do not burn unattended. 

Floré incense sticks will burn for 45-60 minutes. The older your incense sticks get, the faster they will burn.

Floré stick incense is made of a slim bamboo stick surrounded by ground bamboo called “punk”. When you light the stick, do not blow out the flame until you see the glow of the ember on the stick itself, otherwise it may not stay lit.

Sometimes, sticks just do not cooperate. If you have found yourself with a bunch of dud sticks, please contact us if you purchased it from floreincense.com. If you picked it up and one of our fabulous retail partners, please return it to them and we will work with them to make it right.

To burn cone incense, simply light the tip with a match or lighter and let flame for 5 to 10 seconds until you see a nice red ember. Gently blow out the flame and give the ember a little blow to keep it burning strong.

When burning cone incense, it is important to always place them on a safe cone burner - usually made of stone or brass. Any surface you place an incense cone on should not be painted as the heat produced by the cone will damage the design. As always, burn in well ventilated areas at a safe distance from anything flammable.

Do not burn unattended.

Floré incense cones will burn for roughly 20 minutes. The older and dryer your incense cones get, the faster they will burn.

Floré cone incense is made of pressed bamboo punk. When lighting a cone, make sure the tip has the ember glow before blowing out the flame. Some cone burners do not allow for sufficient air flow and that may be causing the cone to go out.

Sometimes, cones just do not cooperate. If you have found yourself with a bunch of dud cones, please contact us if you purchased it from floreincense.com. If you picked it up and one of our fabulous retail partners, please return it to them and we will work with them to make it right. 

Unfortunately, no. You may have seen our location on Danforth Ave in Toronto, but this is a manufacturing and administrative facility. We are not set up as a store front and have no money or payment processing power at our physical location. Due to the nature of our work, we are often elbows deep in making and packaging the incense itself and cannot facilitate being pulled away.

Absolutely! Floré has largely been a wholesale business over it's 40+ years. If you would like to learn more about becoming a retail partner, please visit the wholesale tab on our page or go here to sign-up!

We are not doing custom fragrances at this time, as we are only 2 people and it requires a lot of time and resources we do not have to spare. We also do not sell our incense under private label.

As a small independent we are not set up for online sales internationally. We have, however, been able to faciliate orders from around the world, so reach out and we will see how we can make it work. 

If you purchased our incense from one of our retail partners, please make the return directly with them and we will sort out what needs to be done. If you purchased directly from us online, we do not allow for returns.

It’s absolutely possible, but not necessarily a given. It’s important to be mindful about using our products if you have allergies to trees, pollens, and/or grasses, as several of the natural oils we use - cedar and patchouli specifically - are common allergens.

Both owners of Floré have allergies and do experience reactions to our skin and sinuses when we work with certain oils. Given that these are not severe allergies, we have decided to continue working with them. We are also ‘80’s farm kids and grew up with a healthy dose of - ‘here’s some kleenex and benadryl, now go do your chores’.

Your pets are living things with individual personalities, allergies and preferences. Though there is nothing inherently unsafe for your pets, it’s important to pay attention to their reactions and let them tell you if they like it or not. Pets can have allergies and sensitivities and they will let you know.

Both owners have feline friends who we burn incense around daily.

Incense should always be burned in a well ventilated space, and the smoke should never be enough to overwhelm.

Children are people. Just as people have sensitivities, so do babies and children. It is important to monitor them and ask them if they don't like it and let them consent. If you have concerns about this, talk to your health care provider.

Floré incense won’t go bad over time, though the fragrance may change and become milder. Especially in any blend, one of the fragrance notes may become more dominant as the ingredients age differently. The older an incense cone or incense stick gets, the more dried out it will become and will burn faster.

For best quality incense, it is best to burn within 6 to 12 months.

Floré incense is made from fragrance oils supplied by Aromatics + Flavors Inc. in Scarborough, ON and the fragrances recipes are their proprietary information.

AFI complies with the International Fragrance Association (IFRA) and all oils are formulated to be safe to burn as incense.

For more information on the IFRA visit their website here.

Our incense is not 100% natural. Each fragrance contains a mixture of natural and synthetic ingredients, all designed to burn safely as incense.

We do not believe all synthetic compounds are bad or unhealthy, just as all natural compounds are not inherently harmless. The synthetic compounds are a necessity in order to blend and bind the oils, control burn rate, and are also present in most cosmetics and perfumes on the market today.

Yes! Our incense is vegan, cruelty-free and phthalate-free. Our fragrance oil partner, Aromatics + Flavors Inc., is an animal-friendly facility and tests no product, raw material or process on any of our animal friends.

The only animals our incense is ‘tested’ on are our household pets when we burn our products at home, which we do daily.

Native Smudge was renamed to Guidance and is still available for sale. The change was in name only, and we have maintained the original recipe for the fragrance.  

For more details, you can read our blog post on the decision to rename our popular and beloved blend here.