Shipping & Returns/Exchanges
All orders ship from our Toronto, Ontario workshop, where we hand make and package all of our blessed incense.
We ship orders on Tuesdays and Thursdays if received by midnight of the scheduled shipping day prior. We use Canada Post and ship in Canada only.
While we endeavour to process orders as promptly as possible, please be advised that shipping delays may occur during holidays or high volume times.
Orders over $75 ship for free! Use code FREESHIP75 at checkout.
Lost or Stolen Packages
Floré Canadian Incense cannot be held responsible for the following: delays caused by weather, mechanical failure or other acts beyond our control, carrier’s package delivery discretion, incorrect or incomplete addresses input by the customer on the original online order, lost or stolen packages.
Incorrect or Damaged Goods
If you received the wrong item or the item arrived damaged, please contact us within 72 hours of receipt at firstname.lastname@example.org.
Please provide your order number and a photo of the incorrect or damaged product with the shipping materials as they were received. We will happily replace any missing or damaged items at no additional cost, provided they are reported within 72 hours of order delivery.
Failure to contact us promptly voids any responsibility we may have had.
Returns and Exchanges
All sales are final and we do not refund any shipping & handling charges.
As we deal in fragrances, which is a deeply personal and individual experience, we strongly suggest contacting us to see which product will work best for you.
We want nothing more than for you to love our products as much as we do, so if you are unsatisfied in any way please contact us as soon as possible and we will find a solution.