Shipping & Returns/Exchanges

Shipping Policy

All orders ship from our Toronto, Ontario workshop, where we hand make and package all of our incense.

We ship orders on Tuesdays and Thursdays if received by midnight of the scheduled shipping day prior. We use ICS Courier and Canada Post and ship in Canada & the US only.

While we endeavour to process orders as promptly as possible, please be advised that shipping delays may occur during holidays or high volume times.

Retail Canadian orders over $89 ship for free!  Use code FREESHIP at checkout. Wholesale shipping is negotiated separately, please contact us for details.

Incorrect or Incomplete Addresses

Floré Canadian Incense cannot be held responsible for an incorrect or incomplete address entered by the customer. Should a package be returned due to incorrect or incomplete address, the order will be refunded less the cost of shipping. If you would like a replacement package sent to a new or complete address, the cost of the shipping must be covered by the customer. 

Lost or Stolen Packages

Floré Canadian Incense cannot be held responsible for the following: delays caused by weather, mechanical failure or other acts beyond our control, carrier’s package delivery discretion, incorrect or incomplete addresses input by the customer on the original online order, lost or stolen packages.

Incorrect or Damaged Goods

If you received the wrong item or the item arrived damaged, please contact us within 72 hours of receipt at

Please provide your order number and a photo of the incorrect or damaged product with the shipping materials as they were received. We will happily replace any missing or damaged items at no additional cost, provided they are reported within 72 hours of order delivery.

Failure to contact us promptly voids any responsibility we may have had.

Returns and Exchanges

All sales are final and we do not refund any shipping & handling charges. 

As we deal in fragrances, which is a deeply personal and individual experience, we strongly suggest contacting us to see which product will work best for you.

We want nothing more than for you to love our products as much as we do, so if you are unsatisfied in any way please contact us as soon as possible and we will find a solution.