Frequently Asked Questions

You can buy incense online directly from us at floreincense.com. You can also find Floré Canadian Incense in gift shops, health food stores, new age and crystal stores, bookstores, yoga studios, cannabis stores and other retail locations across Canada.

Visit our store locator to find a retail location near you.

We sell 10” bamboo incense sticks that are hand dipped in fragrance oils.

Unfortunately we no longer carry incense cones or backflow incense cones, see question "why don't you sell cones anymore?" for details.

Payments are made online by the purchaser via credit card.

Credit cards accepted are Visa, Mastercard, and American Express. Our website will also accept Apple Pay, Google Pay and Shop Pay.

All credit card transactions are securely facilitated by Shopify. We do not store or have access to customer credit card data. We do not accept credit card payments over the phone.

If you are in Canada and would like to purchase Floré Canadian Incense but do not have a credit card, please contact us to arrange an email money transfer.

Wholesale payment terms and forms accepted are negotiated on a customer by customer basis, you can learn more by creating a free wholesale account.

Yes, we offer free shipping on Canadian retail orders over $89. Use the code FREESHIP at checkout.

See Shipping & Returns/Exchanges for more details on our policy.

Wholesale shipping is negotiated separately, please contact us for details.

You may have noticed our street level workshop on Danforth Avenue in Toronto, but we are not open to the public. We are an online incense retailer, you can only buy our incense directly from us at floreincense.com.

We are not set up as a store front and have no money or payment processing power at our physical location. Due to the nature of our work, we are often elbows deep in making and packaging the incense itself and cannot facilitate being pulled away.

You would not be able to smell a thing in our workshop other than the all encompassing scent of every fragrance we work with. We have to take fragrances home to properly test and experience them.

Absolutely! Floré Canadian Incense was founded as a wholesale incense supplier over 40 years ago. Learn more about our wholesale history, products and process.

You can sign up for a wholesale account for free and contact us with any questions you may have.

No, we do not currently offer incense sample packs. The challenges reside in the packaging requirements.

Due to the oily and fragrant nature of incense, if we were to include different fragrances in one package without effective barriers between them, the individual sticks will start absorbing all the scents.  

Multiple samples within the same package would require a lot of extra packaging, something we have actively moved away from.

We do not currently offer subscription or loyalty programs, but it is something we may be able to provide in the future.

We do not offer gift wrapping or messaging services, but you can ship a package to a different address from your billing address.

Each order contains a packing slip listing the items, billing name and address, shipping name and address, but no prices are listed.

Contact us directly with your request and we can assess feasibility. We can sell unpackaged incense sticks in bulk, but our ability to do so is dependent on a number of factors. Minimum purchase in kilograms would be required. Costs can only be determined at the time of the request due to fluctuating fragrance prices.  

If you are looking for a large amount of packaged incense sticks, you can open a wholesale account. The minimum purchase requirement is 4 dozen / 48 packages.

Learn more about our wholesale parameters.

Wholesale orders that exceed 40 dozen may be subject to longer lead times.

We do not create custom incense fragrances for any outside parties.

It is a painstaking process of trial and error, and we are a very small company. It is unlikely that we could charge what it actually costs in time and labour and still make it affordable for the customer.

All of our incense fragrances are exclusive to Floré Canadian Incense, and we do not provide private label manufacturing using our materials.

We offer a variety of seasonal fragrances that are available for a limited time each year. Join our mailing list to be the first to know when they are available.

Product manufacturers, especially ones that make only one type of product, like Floré Canadian Incense, rely on sales of that one product to cover all expenses, including wages. The margin needs to be set within a range that will allow the business to continue to operate effectively.

Retail locations that sell a multitude of different products have more flexibility to decide on where to set profit margins. They can spread the overall business profit margin across a multitude of products, setting some margins higher and some lower, depending on how they wish to incentivise purchase. More affordable consumables like incense can be priced at a lower margin to encourage the customer to add to their cart and ultimately spend more per transaction.

The advantage of buying directly from the manufacturer includes access to the full product line up, a lower carbon footprint, supporting a small business directly, and customer only promotions.

We are happy that you are purchasing our incense regardless of where you are purchasing it from. Supporting the businesses we wholesale our incense to ultimately supports us too!

Native Smudge was renamed to Guidance and is still available for sale. The change was in name only, and we have maintained the original recipe for the fragrance.

For more details, you can read our blog post on the decision to rename our popular and beloved blend.

The simple truth is that the sales were too low and too slow to continue investing in the time, materials and space required for incense cones or backflow incense cones.

Incense cone quality was also becoming a concern as fragrance can degrade over time and the cones were sitting in inventory for too long. Making smaller batches proved impractical, so we made the decision to discontinue the product.

As a small independent manufacturer, we are not set up for online sales internationally.

We have, however, been able to facilitate orders from around the world. Send us an email and we will see how we can make it work.

If there is a problem with your order or the incense itself, please contact us, but we do not accept returns. See Shipping & Returns/Exchanges for further details.

Fragrance is deeply personal and it can be a journey to find a scent that suits your preferences. We strongly suggest you peruse the fragrance descriptions for each of our products to help you decide before buying incense online.

We also offer curated incense collections to take you on the themed sensory journey

The best way to connect with us is through email at contact@floreincense.com.

Our phone number is 416-466-0609. Due to the nature of our work and shop hours, we are often unable to come to the phone and may not be prompt at replying to phone messages.

Our instagram is instagram.com/florecanadianincense. We are not particularly active on social media, if you contact us there, you will be unimpressed with our response times.

We also have a profile on Ontario Made, a great resource to find products made in Ontario.

Incense burn time depends on the size and type of incense. On average, our 10” incense sticks will burn for 45 - 60 minutes, while an incense cone will burn for around 20 - 40 minutes.

Airflow, humidity, age, and how the incense is positioned can affect how quickly it burns. If you are looking for a slower or faster burn time, experimenting with different shapes or forms is an option.

If your incense stick will not stay lit, it is most likely that the flame was blown out before an ember could form.

Try igniting the incense again, and leave the flame until you see the glowing red ember, then gently blow it out. If the incense appears damp, that could also be the problem. Leave it out of the package and let it dry out for a day or so before trying to ignite it again.

When it comes to an incense cone that keeps going out, and you have it in an incense cone burner with a lid that has some airflow holes, take the lid off completely. Sometimes the holes just do not allow for enough airflow.

And sometimes incense just does not cooperate. If you have found yourself with a bunch of duds, please contact us if you purchased it from floreincense.com. If you picked it up and one of our fabulous retail partners, please return it to them and we will work with them to make it right.

Burning incense is an ancient practice, often associated with ceremony and religious rites. We encourage you to burn incense for whatever purpose you would like.

Incense burning can compliment your yoga practice, wellness routine, or mark the observance of special dates or occasions.

Scent is closely tied to memory and can influence concentration, so you can burn incense to set a mood or help you study.

Incense can also be a very practical way to help mask and dispel odours. Whatever you do, you can burn incense too!

It is easy to snuff out an incense stick or incense cone before it is done burning.

Incense should be stored in a cool or room temperature place, away from direct sunlight and dampness.

Sunlight and heat will break down the fragrance components, and dampness may prevent the incense from lighting or burning properly.

Incense smoke should never be inhaled directly. Always burn incense in a well ventilated space.

Anything that burns releases some form of particulate into the air. As modern humans, we are exposed to a great deal of air particulate, both manmade and natural.

Ultimately your health is in your hands. Consult your healthcare provider if you are uncertain about burning incense and your health.

Yes, incense can trigger an allergic response in some individuals.

Be mindful about using our products if you have allergies to trees, pollens, and/or grasses, as several of the natural oils we use - cedar and patchouli specifically - are common allergens.

Both owners of Floré have allergies and do experience reactions to our skin and sinuses when we work with certain oils. Given that these are not severe allergies, we have decided to continue working with them.

Our pets are living things with individual personalities, allergies and preferences. Though there is nothing inherently unsafe for your pets, it's important to pay attention to their reactions and let them tell you if they like it or not.  

Pets can have allergies and sensitivities and they will let you know. Both owners have feline friends who we burn incense around daily.

Our incense sticks are made from slim bamboo sticks with ground bamboo known as “punk” pressed tightly around the stick.

The ground punk has a natural gumminess that allows it to be compressed and stick together. Incense cones are ground bamboo punk pressed into a cone shaped mold.

The incense sticks are soaked in fragrance oils, allowed to dry, then packaged in our Toronto, Ontario workshop.

No, our incense is not 100% natural or organic. Each fragrance contains a mixture of natural and synthetic ingredients, all designed to burn safely as incense.

We do not believe all synthetic compounds are bad or unhealthy, just as all natural compounds are not inherently harmless.

The synthetic compounds are a necessity in order to blend and bind the oils, control burn rate, and are also present in most cosmetics and perfumes on the market today

All the fragrance oils used by Floré Canadian Incense are created by chemists specializing in fragrance at Aromatics + Flavors Inc. and are their proprietary recipes.

AFI complies with the International Fragrance Association (IFRA) and all fragrance oils are formulated to burn safely as incense.

AFI discloses the ingredient list to us, their direct customer, as per the regulations that govern their industry. As our product is not ingested or applied topically, we are not required to list the ingredients provided by AFI.

If you have specific questions, contact us, and we can direct you to AFI if necessary.

Our unscented natural bamboo incense sticks are imported from Vietnam. There is no North American supplier of the type of incense stick we use that we currently know of.

All of our fragrance oils are supplied by Aromatics + Flavors Inc. from Scarborough Ontario. All fragrance oils are vegan, phthalate free, and not tested on animals.

We soak our sticks in the fragrance oils until it is all absorbed, and any damaged sticks are kept so they can be burned on bonfires. We have very little waste in our manufacturing process.

Our packaging is provided by Rootree in Burlington Ontario. It is currently recyclable in municipalities that can process materials in category 7. We know that not all municipalities recycle this category.

We did try using compostable packaging briefly, but unfortunately the current technology is not able withstand the oily nature of our product.